Refund policy

Avenlume Return & Refund Policy

We want you to feel confident shopping with Avenlume. If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 30 days of delivery so we can help make it right.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. We may ask for photos or a short video showing the issue so we can review your request. Once approved, we may offer a replacement or refund, depending on the circumstances.

Change-of-Mind Returns
Because our products are fulfilled through our shipping partners, we do not currently offer returns or refunds for change of mind, personal preference, or items that are no longer wanted after delivery.

Cancellations and Order Changes
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered processing or has shipped, we may not be able to cancel or modify it.

Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Lost or Missing Orders
If tracking indicates a problem with your shipment or your order has not arrived within the expected delivery timeframe, please contact us so we can investigate with the shipping carrier.

Contact Us
For questions or to request assistance with an order, please contact us through the contact information provided on our website. Please include your order number and a description of the issue so we can assist you as quickly as possible.