Shipping policy

Avenlume Shipping Policy

At Avenlume, we carefully process each order and work with our fulfillment partners to deliver your purchase safely.

Order Processing
Please allow approximately 1–3 business days for your order to be processed before shipment. Processing times may occasionally be longer during holidays, high-volume periods, or other circumstances outside our control.

Estimated Delivery
After your order has shipped, estimated delivery is typically 8–15 business days. Delivery times are estimates and may vary depending on your location, carrier delays, customs, weather, holidays, or other circumstances outside our control.

Tracking
Tracking information will be provided when available. Please allow some time after shipment for tracking information to update.

Multiple Packages
If you order more than one item, your products may be fulfilled from different locations and may arrive in separate packages or on different days.

Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed or Missing Packages
If your order has not arrived within the expected delivery timeframe or your tracking information indicates a problem, please contact us and we will help investigate the shipment.

Damaged or Incorrect Orders
If your item arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 30 days of delivery. Please see our Return & Refund Policy for additional information.

Questions About Your Order
If you need assistance, please contact us through the contact information provided on our website and include your order number.